When you place your order before 11:00am (U.K. time) we will dispatch it on the same day (Mondays to Fridays only#).

If your order is placed after 11:00am (U.K. time) we will dispatch it on the next working day.

Your privacy and discretion are import to us. We apreciate that your purchase may be a surprise for someone special. Therefore your order we be shipped in plain and discrete packaging to ensure that your surprise remains a secret until opened.

Please note all international orders are shipped 'Duty Unpaid'. You or the recipient may be required to pay additional fees, tariffs and / or taxes upon delivery per the import regulations of the destination country.

#Not including U.K. public holidays.

U.S. customers are exempt from paying import taxes on Balloon Ace orders valued at $800 or less per the de minimis exemption provided by 19 U.S. C. § 1321(a)(2)(C) (aka Section 321 shipments).