Shipping policy

SHIPPING INFORMATION

Please note shipping policy updated on 06 April 2026 to reflect changes in shipping prices.

Please note shipping policy updated on 29 December 2025 to remove shipping to Turkey.

Please note shipping policy updated on 16 October 2025 to now include shipping to Canada.

Please note shipping policy updated on 15 October 2025 to account for changes to shipping prices.

Please note shipping policy updated on 11 September 2025 to now include shipping to Bulgaria and Estonia (now included in our Zone 3 below). Weight limit for orders to the USA increased to 5kg.

Please note shipping policy updated on 29 August 2025 to account for changes to US shipping prices and the new US customs procedural changes for all imported goods.

We aim to dispatch all orders placed on a Monday to Friday before 11:00am (UK local time) on the same day. Occasionally, due to unforeseen circumstances, shipping may be delayed to the next working day at our discretion. Orders placed at the weekend are typically not dispatched until the next working day.

To save on packaging waste and for discreetness all items are shipped in either plain envelopes, plain cardboard boxes or standard mailing bags (all packaging is manufactured from recycled materials where possible).

The shipping costs are calculated per the table below:

The calculation of shipping costs is based on the shipping weight (the combined average product and average packaging weight) of your order. During your purchase the shipping weight is calculated automatically, and the final shipping costs will be displayed, at the checkout, before you place the order.

We reserve the right to change shipping costs, shipping couriers and locations where we ship to without giving prior notice.

U.K. DELIVERY (ZONE 1)

We send all items using either Tracked 24 or Royal Mail first class mail ‘signed’ for UK customers. Please note these services provide limited tracking capabilities. They do, however, both include dispatch and delivery tracking along with capturing proof of delivery either by requiring a signature or photo evidence. These services also provide GPS information pertaining to the point of delivery.

These mail services have a mail delivery time which is usually 1-3 working days (often the next working day, although there are no guarantees) from the day of dispatch confirmation. However, the Royal Mail can sometimes take up to 10 working days to deliver your package. Please contact us if you have not received anything after 10 working days.

Occasionally with large and valuable orders we will send the item by a Royal Mail 48 hour tracked service at our discretion.

OVERSEAS DELIVERY (ZONES 2 TO 6)

International orders are shipped using Royal Mail international tracked mail (with local partner mail company making final delivery) unless stated otherwise.

Royal Mail international tracked mail delivery time is usually 10-15 working days from the day of dispatch confirmation. However, the Royal Mail can sometimes take up to working 25 days to deliver your package. Please contact us if you have not received anything after 25 working days.

Where orders are shipped using a courier delivery times are usually between 3-7 working days from the day of dispatch confirmation. Please note delivery can be considerably longer dependent upon customs processing in the receiving country.

Delays due to customs checks are outside of our control.

Where required for all packages with a shipping weight of less than 2kg we will complete any customs declaration forms listing the package contents as "Toy Craft Kit". Where the shipping weight exceeds 2kg any customs declaration will be completed online and a commercial invoice listing the package contents as “Balloons” will be enclosed in a document wallet attached to the package exterior. (Further details about how we handle customs declarations can be found on our frequently asked questions page).

Any customs charges and / or import tariffs incurred for all overseas deliveries, except the USA, are your responsibility - we will not pay for import duties on your behalf. Please refer to our cancellation policy regarding a customer's refusal to pay any import duties and import taxes.

All 'USA bound' international orders are shipped using Postal Delivery Duties Paid (PDDP) as required by US customs. PDDP covers the required 10% import tariff for all shipments from the U.K. to the USA which we pay upfront on your behalf. Some US states may charge you or the recipient an additional local state sales tax for internet orders. Any additional fees, tariffs and / or taxes requiring payment for your order upon delivery are your’s / the recipients responsibility and are not refunded by us.

As always we recommend you contact your local tax office for the latest information pertaining to this. Per our terms of service we do not refund import duties and any associated fees in the instance of a cancelled or lost order.

All ‘USA bound’ international orders will require a signature upon delivery!

Some items may require a signature on delivery.

PLEASE NOTE

If you receive your item and it is damaged in anyway due to the postal service, please contact us straight away and keep hold of all packaging, as the Royal Mail may need to see this when we make a claim for the damage.

We always get proof of postage for all of our items, and if your item fails to arrive, please contact us, and we will work with you and the mailing company to resolve the issue as quickly as possible.

DISCLAIMER

Please note that we have no control over dispatched orders which have been handed over to the post office and/or courier. In some countries the recipient (not A Little Saxon Company Limited) is able to 'intercept' packages and issue instructions directly to the post office and/or courier. Please check with your local post office and/or courier for further details.

If you have any specific delivery requirements these need to be made at the time of ordering so that they can be added to the address label. We have no ability to add instructions to orders already dispatched.

We ship only to the shipping address provided by the customer at the time of order placement. It is your responsibility as the customer to provide the correct shipping address. A Little Saxon Company Limited (Balloon Ace) can not be held responsible for incorrect shipping addresses provided. Please check your address is correct at the time of ordering. It is the customers' responsibility to provide correct delivery information and be available to receive the order. Orders returned due to incorrect shipping addresses provided by the customer will not receive a refund for any shipping costs paid.

Please note that if mail forwarding has been instructed by the customer it is the customers' responsibility to ensure this is set up correctly. A Little Saxon Company Limited can not be held responsible for errors or non delivery due to reasons related to customer instructed mail forwarding. In instances where mail forwarding errors result in the return of the order to A Little Saxon Company Limited postage will not be refunded and/or the customer will be required to pay for new postage. In instances where mail forwarding errors result in the loss or incorrect delivery of the customers' order no refund will be offered.

Please note that if you require your order to be delivered to a Post Office you may be required to have an account with the Post Office to use this service. Any fees associated with this are the responsibility of the customer and / for recipient. Any fees will not be paid by A Little Saxon Company Limited. Any returned mail will be treated as incorrect address for the purposes of reshipping or refund qualification.

A Little Saxon Company Limited are not responsible for lost, missing or stolen mail items marked as 'delivered'. Little Saxon Company Limited can not provide refunds or reship any items which have been lost, missing or stolen and marked as 'delivered'.

Should your order be lost, missing or stolen after being marked as 'delivered' you are responsible for pursuing a claim with your local post office. Little Saxon Company Limited will assist you where possible in providing substantiation for such a claim. Any refunds for lost, missing or stolen mail items marked as 'delivered' will be issued to you directly from your local post office in the instance of your claim being valid.

Stolen mail items may also require you to report the event to the local Police department as part of your claim with your local post office. Please note that it is a criminal offence to create fraudulent claims for lost, missing or stolen mail items.

The return address listed on the packaging is in the name of B Ace along with our address. There is no indication of the package contents other than those as listed above pertaining to customs documentation as legally required for export / import purposes.

A printed copy of your invoice will be included with your order unless we are instructed otherwise by you.

This does not affect your statutory rights.